Your privacy matters
Your privacy.
Protected with care.
At MedsCheck Group, protecting your personal information is as important as providing trusted healthcare. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data.
We respect your privacy.
Your trust is important to us. Whether you’re booking a pharmacy service, contacting one of our branches, or simply browsing our website, we are committed to protecting your personal information.
We only collect the information we need to provide healthcare services, respond to enquiries, improve our website and meet our legal responsibilities. We never sell your personal information.
How we collect information
We may collect information when you:
- Visit our website
- Contact one of our pharmacies
- Complete an enquiry form
- Book a healthcare service
- Request a prescription service
- Subscribe to updates
- Apply for a job with MedsCheck Group
The information collected depends on the service you use.
Healthcare Information
For certain pharmacy services we may need information relating to:
- Medical history
- Current medication
- Allergies
- Vaccination history
- NHS information where applicable
This information is only collected where necessary to provide safe and effective healthcare.
Website Information
When you visit our website we may automatically collect:
- Device information
- Browser type
- IP address
- Pages visited
- Time spent on our website
Cookie preferences
Why we use your information
Your information helps us to:
- Deliver pharmacy services safely
- Respond to your enquiries
- Manage appointments and bookings
- Improve our website and customer experience
- Meet NHS and regulatory requirements
- Prevent fraud and protect our systems
- Contact you regarding services you've requested
When we share information
We only share your information when it is necessary.
This may include:
- NHS organisations
- Healthcare professionals involved in your care
- Regulatory authorities
- Secure IT and website service providers
- Professional advisers where legally required
We never sell or rent your personal information to third parties.
Keeping your information secure
Protecting your information is one of our highest priorities.
We use appropriate technical and organisational safeguards including:
- Secure servers
- Encrypted connections
- Restricted staff access
- Regular security monitoring
- Data protection procedures
Only authorised members of staff can access personal information where it is necessary for their role.
Cookies
Like most websites, we use cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Maintain website security
You can manage your cookie preferences at any time through your browser settings.
Your rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion where appropriate
- Restrict how your information is processed
- Object to certain processing activities
- Request a copy of your personal data
- Withdraw consent where consent is the legal basis for processing
If you wish to exercise any of these rights, please contact us.
How long we keep information
We only keep personal information for as long as necessary.
Retention periods depend on:
- The type of service provided
- Legal obligations
- NHS record requirements
- Regulatory guidance
When information is no longer required, it is securely deleted or anonymised.
Your privacy, protected.
We are committed to handling your personal information responsibly, securely and transparently, helping you access trusted pharmacy care with confidence.